Return & Refund Policy

At SVI International, we strive to provide the highest quality automotive lift parts and industrial equipment. If you are not satisfied with your purchase or have received an incorrect part, please review our policy below for instructions on how to proceed.

Return Authorization Required

Before returning any merchandise for credit or inspection, you must first contact our Main Office in Illinois to obtain a Return Merchandise Form (RMA).

  • Phone: 815-223-2020
  • Email: [email protected]
  • Note: Parts returned without an approved RMA form will be refused or returned to the shipper "freight collect."

Return Window

Returns must be initiated within 30 days of the original invoice date. Once an RMA form is issued, it is valid for 30 days.

Eligibility for Return

To be eligible for a refund or credit, the following conditions must be met:

  • Condition: Items must be in new, unused, and resalable condition.
  • Exclusions: Parts that have been installed, used, or incorporated into a lift, hoist, or other equipment are NOT eligible for return.
  • Non-Returnable Items: Electrical components, cylinder seals, and shaft seals are generally not covered under warranty and may not be eligible for return once the packaging is opened.
  • Modified Parts: Any part that has been modified or altered by the customer will not be accepted for credit.

Shipping and Freight

  • Prepaid Freight: All returns must be shipped freight prepaid by the customer. SVI does not cover return shipping costs unless the return is due to a documented shipping error on our part.
  • Remote Warehouses: Returns brought to our remote warehouses will not be accepted without an RMA form issued by the Main Office.

Restocking Fees

All returns are subject to a restocking charge to cover the cost of inspection and processing. This fee typically ranges from 15% to 25%, depending on the item and its condition upon return.

Refunds and Credits

Once your return is received and inspected at our Illinois facility:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be applied as a credit to your account or issued to the original method of payment.
  • Shipping and handling charges from the original invoice are non-refundable.

Damaged or Defective Items

If you receive a part that was damaged during transit or has a manufacturing defect:

  • Notify SVI International immediately (within 48 hours of delivery).
  • Keep all original packaging for inspection by the freight carrier.
  • SVI’s liability is limited to either a refund of the invoice price or a replacement of the merchandise at the Company’s option.